CabinCraft Refund Policy

A clear path when plans change

CabinCraft offers free returns and exchanges within 30 days. This policy explains the return window, how to prepare a product for review, what happens when an item is damaged or incorrect, and how approved refunds are handled.

Free returns Free exchanges 30-day window 24/7 support
Luxury car interior with black leather seats and modern dashboard
Whether the issue is fit, function, preference, or an order problem, the first step is identifying the right return or exchange path.

Return Window

30 days of free returns and exchanges

The return or exchange request should be started within 30 days of delivery. If you are unsure whether your order is still within the window, CabinCraft support can help review the order details.

Start promptlyBegin the request within 30 daysContact CabinCraft as soon as you know a product needs to be returned or exchanged so the order can be reviewed within the stated window.
Keep it togetherRetain included parts and accessoriesKeep the product, cables, mounts, adapters, straps, inserts, instructions, hardware, and other included pieces together where applicable.
Use supportAsk when the situation is unclearIf the product has been installed, opened, tested, or affected by a fit issue, contact support rather than guessing which return path applies.
No return feeEligible returns and exchanges are freeCabinCraft’s policy provides free returns and exchanges within the 30-day window, subject to the product and order being eligible under this policy.
Black luxury SUV interior with dashboard and leather seats
Return condition should be easy to understandAutomotive accessories are used in different parts of the cabin, so the review can depend on whether the item has been installed, altered, damaged, or is missing included components.

Preparing a Return

Keep the product ready for review

A product should be returned in a condition that allows CabinCraft to identify it and reasonably assess the request. If normal inspection or fit testing has occurred, provide accurate details about how the product was used.

01
Include the complete productReturn the main item together with included accessories, cables, mounting parts, fasteners, manuals, inserts, or other components where applicable.
02
Avoid unnecessary alterationDo not cut, permanently modify, repaint, drill, or otherwise alter the product before requesting a return unless an approved installation process required it.
03
Explain installation or fit testingIf the accessory was installed or tested in the vehicle, share what was done and why the product did not meet the intended fit or use.
04
Keep useful packaging when practicalOriginal packaging can make identification and transport easier, but contact support if the packaging has already been discarded or damaged.

Refund Process

From request to completed refund

The exact timing can vary by the order, product, carrier, payment provider, and whether additional information is needed. The process below shows the normal sequence.

01Start the requestShare the order details, product name, reason for the return, and whether you are seeking a refund or exchange.
02Review the return instructionsCabinCraft support may provide return directions, request photos or details, or clarify the correct next step for the product.
03Send the product backPrepare the item securely with the relevant components and follow the return instructions provided for the order.
04Return is reviewedOnce received, the product and request may be checked against the order details and return conditions.
05Approved refund is issuedApproved refunds are sent back through the applicable payment method. Your financial institution may require additional time to post the credit.

Product-Specific Returns

Different cabin products raise different questions

A floor liner, seat cover, organizer, phone mount, charger, lighting kit, comfort accessory, or travel product may need different information during a return review. Accurate details help the request move more smoothly.

ProtectionSeat covers, mats and linersExplain the fit, vehicle area, installation attempt, material condition, and whether the issue involves dimensions, attachment, contours, or coverage.
OrganizationConsole, backseat and cargo productsInclude information about available space, straps, clips, dividers, lids, seat movement, passenger clearance, or storage access.
TechnologyMounts, chargers and adaptersIdentify the device, mounting method, port, power source, connection type, and the behavior that caused the return request.
Comfort & styleCushions, climate and interior accentsDescribe the product location, fit, material, installation surface, power needs where relevant, and why it did not suit the intended use.
Luxury car interior with leather seats and touchscreen dashboard
Vehicle interiors vary by model, trim, dimensions, materials, screens, consoles, vents, and seats, which is why accurate fit information is especially useful when a product is being returned.
Detailed black automotive seat with decorative protective cover
If an item arrives damaged, incomplete, or different from what was ordered, keep the product and packaging available and contact CabinCraft so the issue can be documented and resolved.

Order Problems

Tell us when the order arrives wrong

Damage, missing components, or an incorrect item should be reported as soon as reasonably possible after delivery. Clear photos and order details may help CabinCraft determine the appropriate replacement, exchange, or refund path.

Damaged
Photograph the affected areaCapture the product condition and, where useful, the shipping package before discarding packaging or attempting a permanent repair.
Incorrect item
Keep labels and identifying detailsProvide the product received and the item expected so support can compare the shipment with the order record.
Missing parts
List what was includedIdentify any missing cable, mount, strap, fastener, adapter, accessory, insert, or other component expected with the product.

Refund Details

What to expect after approval

Approved refunds are processed using the applicable payment method for the order unless another method is required or agreed. Posting time after CabinCraft issues the refund can vary by bank, card issuer, wallet, payment service, or other financial provider.

Refund amountApproved amounts follow the completed orderThe refunded amount is based on the eligible amount actually paid for the returned product, including applicable discounts and adjustments associated with that item.
Promotional purchasesDiscounted items use the discounted purchase valueIf a product was purchased with the automatic 15% subscriber discount or a selected 20% promotional discount, any approved refund is based on the amount actually paid for that product.
Posting timeYour payment provider controls final postingOnce a refund has been issued, it may not appear immediately. The time needed for the credit to display depends on the financial institution or payment provider.
ExchangesExchange handling can vary by product availabilityIf the requested replacement is unavailable, support can help identify the available resolution, including another suitable product or an eligible refund.
Premium vehicle interior with leather seating, dashboard and steering wheel
Clear refund information keeps the after-purchase experience easier to navigate
30-Day Refund Policy

Need help with a return or refund?

Share your order details, the product involved, and the reason for the request. For fit, damage, missing components, installation, or technology issues, include any information that helps explain what happened. CabinCraft support is available 24/7.

support@cabincraft.lol +1 (805) 699-8210 502 S 6th Ave, Fairview, OK 73737